How to log in to the Doma app: with a phone number or email

Why log in

Without logging in, your property lives on your phone, and you can still run your renovation. You need to log in when you want to:

• work on the property together with others: invite a designer and a contractor, accept invitations;
• open your property on a second phone;
• ask Master Kistya questions.

How to log in

1. Open the “Profile” tab and tap “Log in”.
2. Choose “Phone” or “Email” and enter your number or address. Only Russian email services are accepted: Yandex, Mail.ru, Rambler.
3. Tick the consent to the processing of personal data: an account can't be created without it.
4. Tap “Get code”.
5. Enter the code. For a phone number, you get an SMS with a 4-digit code, or a login request pops up on your phone's screen: confirm it, and you're logged in automatically. For email, you get an email with a 6-digit code.
6. Tap “Log in”.

What happens to your property

If you log in on a new phone, the app loads your renovation from your account: stages, budget, tasks and documents. If you kept a property on your phone without logging in, it becomes linked to your account.

What to do if

• The code doesn't arrive. Check the number or address, and if it's wrong, tap “Change phone or email”. You can resend the code once the “Resend in N s” countdown ends. If you request a code many times in a row, the pause between sends grows, so wait a little. Also check your “Spam” folder for the email with the code.
• “The code has expired, request a new one” or “This code has already been used”. Tap “Resend code” and enter the new one.
• “Too many attempts, request a new code”. Request a new code and enter it carefully.
• “Login not confirmed. Request a new code”. The login request on your phone's screen was declined or didn't go through. Request the code again and enter it manually.
• “Property already taken”. The property on this phone belongs to another account. The data on the phone stays as it was but won't become shared: create your own property or log in to that account.
• You need help. Profile → “Support”: you'll find the support email and frequently asked questions there.

How to log out and how to delete your account

“Profile” → “Log out”: the property data stays on your phone and on the server.

“Profile” → “Delete account” → “Yes”, then enter the phone number or email your account is registered with and tap “Delete permanently”. Your account, your participation in properties, your subscription and your conversation with Master Kistya are deleted for good. The renovation itself stays on this phone, and properties with other members stay with them. Without the app: if you logged in by email, you can delete the account on the website with a code from an email; if you logged in by phone, write to support (the page is in Russian).

Next: how to create a property and fill in the survey.